The Centralized Support Program includes the following support services: Corporate Services, External Relations, Financial Services, Human Resources and Board and Legislative Services. These departments support all activities within the Metro Vancouver Districts and the Housing Corporation and costs are allocated to the various Districts and functions on a proportionate basis.

 

 

 Aboriginal Relations

 

 

Bilateral meetingsBilateral meetings<div class="ExternalClass18B8A28EF6994E4F84007A78E0FDAF61"><p>with the area First Nations</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Bilateral-meetings-with-the-area-First-Nations.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Bilateral-meetings-with-the-area-First-Nations.aspx32On trackbilateral meetingsbg-purple
External info requestsExternal info requests<div class="ExternalClass8C0CDD237B8C401C8B36702B9A41A86D"><p>related to First Nations and/or Aboriginal Relations</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-External-info-requests-related-to-First-Nations-and-or-Aboriginal-Relations.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-External-info-requests-related-to-First-Nations-and-or-Aboriginal-Relations.aspx104On trackexternal requestsbg-purple
Special Aboriginal Relations events hostedSpecial Aboriginal Relations events hosted<div class="ExternalClassBC61895C3D3A41CAA115B1B1CDC9C625"><p>organized by the Aboriginal Relations division<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Special-Aboriginal-Relations-events-hosted.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Special-Aboriginal-Relations-events-hosted.aspx3On trackeventsbg-purple
Total info requestsTotal info requests<div class="ExternalClassD956899BD5774DD1975A8959628731BC"><p>​related to First Nation and/or Aboriginal Relations<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Total-Information-Requests.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Aboriginal-Relations-Total-Information-Requests.aspx943Waiting for Datatotal requestsbg-purple

 Board & Information Services

 

 

Customer interactionsCustomer interactions<div class="ExternalClassD47482BF85234BA793344116F314664B"><p>via telephone, email and live chat<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Board-and-Information-Services--Number-of-customer-interactions.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Board-and-Information-Services--Number-of-customer-interactions.aspx36,845Waiting for Datacustomer interactionsbg-purple
Library reference / research requestsLibrary reference / research requestshttp://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Board-and-Information-Services-Library-Requests.aspx, Number of library reference / research requests1,020requestsbg-purple

 ‭(Hidden)‬ Corporate Planning

 

 

 Corporate Services

 

 

COR Safety ProgramCOR Safety Programhttp://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-COR-Safety-Program-Audit-Score.aspx, COR Safety Program Audit Score95%audit scorebg-purple
COR Workplace Time Loss Return to WorkCOR Workplace Time Loss Return to Workhttp://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-COR-Workplace-Time-Loss-Return-to-Work-Audit-Score.aspx, COR Workplace Time Loss Return to Work Audit Score88%audit scorebg-purple
IT expendituresIT expenditures<div class="ExternalClass708E58E3C199464EA836282774A8BEB3"><p>for IT operating & capital expenditures<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-IT-expenditures-out-of-total-corporate-expenditures.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-IT-expenditures-out-of-total-corporate-expenditures.aspx2.54%On trackof total corporate expendituresbg-purple
IT expendituresIT expenditures<div class="ExternalClassF9840F15E4CB4D688650F3F9146298C4"><p>per staff supported<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-IT-expenditures-per-staff-supported.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-IT-expenditures-per-staff-supported.aspx$8,876On trackspentbg-purple
IT staffingIT staffing<div class="ExternalClass64A317F69C684EF2864C4EC7DB8C73F6"><p>are IT staff<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-IT-staff-as-percent-of-staff-supported.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-IT-staff-as-percent-of-staff-supported.aspx4%May not be on trackof all staffbg-purple
MTIII overall building energy efficiencyMTIII overall building energy efficiency<div class="ExternalClass5758C45CA9914E5EB226CD87D7F8B540"><p> </p> </div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-MTIII-energy-efficiency.aspx, MTIII overall building energy efficiency90%energy efficiencybg-purple
Number of courses certified by WorkSafeNumber of courses certified by WorkSafe<div class="ExternalClass95F4A40198B54B36A8F694D58CF6136E"><p>​for Environmental Operators Certification Program</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-Courses-certified-by-WorkSafe.aspx, Number of courses certified by WorkSafe for Environmental Operators Certification Program6coursesbg-purple
Safety TrainingSafety Training<div class="ExternalClass3F0890304FA24FDBBB079D6C386FE4C0"><p>​per employee</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-Hours-per-Employee-of-Safety-Training.aspx, Hours per Employee of Safety Training9.4hoursbg-purple
WorkSafe Merit (Discount) RatesWorkSafe Merit (Discount) Rateshttp://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Corporate-Services-WorkSafe-Merit-Discount-Rates.aspx, WorkSafe Merit (Discount) Rates20%discount ratebg-purple

 External Relations

 

 

Facebook page likesFacebook page likes<div class="ExternalClassCBF9F29DDA9F4BD7993B65B0E0125DE1"><p>​of the <a href="https://www.facebook.com/metrovancouver/" target="_blank">Metro Vancouver Facebook page</a><br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Facebook-page-likes.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Facebook-page-likes.aspx13,439On tracklikesbg-purple
Mailing list subscribersMailing list subscribers<div class="ExternalClass624654F1DBA84803A19BF5F61CE3F2F8"><p>to the Metro Vancouver mailing list<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Mailing-list-subscribers.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Mailing-list-subscribers.aspx37,844On tracksubscribersbg-purple
Twitter followersTwitter followers<div class="ExternalClass9EAF5399E69647B48D8F3D9D77AE7B84"><p>​of the <a href="https://twitter.com/MetroVancouver" target="_blank">Metro Vancouver Twitter account</a><br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Twitter-followers.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Twitter-followers.aspx28,500May not be on trackfollowersbg-purple
Video viewsVideo views<div class="ExternalClass3C0AC9F789E14266BF3C4E804C43DC7A"><p>​of <a href="/media-room/video-gallery/Pages/default.aspx" target="_blank">Metro Vancouver videos</a><br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Video-views.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Video-views.aspx3,500,000On trackviewsbg-purple
Website pages visitedWebsite pages visited<div class="ExternalClassF0426D177CF64053B12ECEE750E9864F"><p>on <a href="/" target="_blank">gazon.co.ua</a><br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Website-pages-visited-on-gazon.co.ua.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/External-Relations-Website-pages-visited-on-gazon.co.ua.aspx3,979,371On trackpages visitedbg-purple

 Financial Services

 

 

Current ratioCurrent ratio<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>of assets to liabilities<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Financial-Services-Current-ratio.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Finiancial-Services-Current-ratio.aspx5.2May not be on trackratiobg-purple
Debt servicingDebt servicing<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>are debt service costs<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Financial-Services-Debt-service-costs-total-revenue.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Finiancial-Services-Debt-service-costs-total-revenue.aspx18.1%On trackof total revenuebg-purple
Operating Surplus RatioOperating Surplus Ratio<div class="ExternalClass5F85F4FB6CD84B51BBFD4CBC62855F0A"><p>as a % of own source revenues</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Financial-Services-Operating-Surplus-Ratio.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Financial-Services-Operating-Surplus-Ratio.aspx5%​operating surplus bg-purple

 Human Resources

 

 

Job applicantsJob applicants<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>applying to postings through the webpage<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Unique-job-applicants.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Unique-job-applicants.aspx7,574On trackunique job applicantsbg-purple
Job vacanciesJob vacancies<div class="ExternalClass529689F367764DC0B11DFD6C55978577"><p>processed</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Job-vacancies-processed.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Job-vacancies-processed.aspx670On trackjob vacanciesbg-purple
MetroFit participantsMetroFit participants<div class="ExternalClassF9B5D6D876354B5AB2BBE8C9B04519F4"><p>in MetroFit Health & Wellness programs</p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Participants-in-MetroFit-Health-Wellness-Programs.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Participants-in-MetroFit-Health-Wellness-Programs.aspx2,813On trackparticipantsbg-purple
Staff turnoverStaff turnover<div class="ExternalClass0F805E6AE28642939F354E70174CEE14"><p>of full-time regular staff<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Staff-turnover.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Staff-turnover.aspx5.71%May not be on trackturnoverbg-purple
Workforce developmentWorkforce development<div class="ExternalClassCC650199028941728728AE8D4E863811"><p>receiving training<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Percent-of-workforce-receiving-training.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Human-Resources-Percent-of-workforce-receiving-training.aspx65%On trackof workforcebg-purple

 Legal Services

 

 

Legal queries responded toLegal queries responded to<div class="ExternalClass9E167E8484524A798B9E046EE02C9B7D"><p>responded to<br></p></div>http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Legal-Services-Legal-queries-responded-to.aspx, http://www.gazon.co.ua/dashboards/services/centralized-support-services/Pages/Legal-Services-Legal-queries-responded-to.aspx1,430On trackqueriesbg-purple


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